Privacy Policy

Effective Date: February 2017

MESVision® is committed to the security and privacy of our customer's data: This Privacy Policy explains our commitment to safeguarding our customers' data and serves as our agreement with our customers and other parties about our data handling practices. This Privacy Policy lists the types of data we collect, explains how we use and protect that data, and discloses our key procedures surrounding privacy.

MESVision®'s online privacy policy for this website ("Privacy Policy"), www.apply.mesvision.com/costco (this "Site"). MESVision® respects the privacy of visitors ("Users") to our Site, designed to serve the members of the vision plans for which MESVision® is the administrator.

Please note a different version of this Privacy Policy may have governed your prior activities on this Site.

This Privacy Policy is a binding agreement between you and MESVision®. By accessing any of our product or company websites, you signify that you agree with the terms of this Privacy Policy. We may change this Privacy Policy from time to time by posting a new version here, and the new version will become effective immediately.

The privacy of our customers and affiliates is important to us. Therefore:

  • We do not sell or rent personally identifiable information;
  • We do not spam; and
  • Our policies forbid use of our Services for spam.

INFORMATION COLLECTED AND USED BY MESVision® AND SHARED WITH COSTCO

The information MESVision® collects depends on what Users do when they visit this Site. Please note that MESVision® does not collect personally identifiable information about Users when they visit this Site unless they choose to provide such information to MESVision®. Personally identifiable information that Users may choose to provide to MESVision® may include name, mailing address, and email address.

Non-personally identifiable information collected may include, but not limited to, browser type, IP address, mobile device type and identifier, screen resolution, operating system, the date and time of a visit or use, the pages visited, areas accessed, the time spent viewing, and return visits to this Site. You may be asked, on behalf of your company, to complete registration/activation form(s) with contact information for use by MESVision® in accordance with this Privacy Policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, and other relevant information ("Business Information").

Customer Profile

We also collect Business Information when you create a customer profile, which is required in order to access certain areas of the Sites, purchase plans and products and to request information from us about our products and services. This information includes company name and contact information and other information about your company (for example, size, and number of employees), We use this information in accordance with this policy to identify you, process your requests, and administer your account(s).

Newsletters

When you subscribe or sign up to receive newsletters published or offered via the Site, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services either on behalf of MESVision® or Costco.

What do we use your information for?

Any of the information we collect from you may be used in the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs and preferences)
  • To administer your benefits
  • To send periodic communications
  • To share with Costco so it can monitor their members' experience and communicate with you about other services and products you may be interested in

Credit Card Processing

MESVision® utilizes a third party to process credit cards and ACH payments on our sites. MESVision® does not store any credit card or ACH account information. Payment information is securely sent to our payment company to process these transactions.

PUBLIC FORUMS - NOT PROTECTED

Please remember that any information that you submit, post or otherwise reveal in a Public Forum (such as a chat room, blog or discussion forum) is not subject to this Privacy Policy, will be seen by third parties not related to or not monitored by us and may be used by them (including personal and business information) or us to contact you for any purpose.

CHILDREN

MESVision®'s Site is not designed to appeal to children under the age of 13. As such, the Sites are not directed at children under the age of 13 nor do we knowingly collect or maintain website disclaimer at member login information from children under the age of 13 on the Site.

WEB ANALYTICS AND RESEARCH

MESVision® uses web analytics to better understand how Users interact with this Site. These services provide non-personally identifiable information including, but not limited to, data on what site Users came from, what actions/activities Users perform on this Site, and where Users went when they left this Site. MESVision® uses this information to improve the User's experience when visiting this Site. Please click (here) to learn more about this service and how to opt out of data collection by Google Analytics. MESVision® may also work with other vendors to conduct research surveys to improve User experience on this Site.

COOKIES

We use Cookies to enhance the user experience, support login functionally, deliver personalized content, and collect information about the use of the Sites. "Cookies" are small computer files that we transfer to your computer's hard drive. Cookies allow us to statistically monitor how many people are using the Sites and for what purposes, how often someone visits the Sites, and the length of their stay. This information helps us dynamically generate advertising and information specifically designed for your interests. We also use Cookies to prevent you from having to re-enter your identification and password information each time you visit our Sites. Cookies are not designed to retrieve personal or business data from your hard drive, your email, or any other personal information. Most browsers are initially set to accept Cookies, but users can change the setting to refuse Cookies or to be alerted when Cookies are being sent. Although refusal of Cookies will not interfere with the ability to interact with most of the Sites, you will need to accept Cookies in order to access information and use certain functions. For example, Cookies are required to be accepted for access to our web-based services or desktop products with online features. The Cookies are renewed each time a user logs on to one of the Sites that uses Cookies.

Although the majority of the online advertisements on the Sites are displayed by MESVision®, we also from time to time allow third-party vendors, such as Google, to display advertisements on the Sites. These third-party vendors may assign a different cookie to you. These cookies may be used to select which ads you see on the Sites and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers, which we do not control. If you would like to opt out from receiving these third-party targeted advertisements, you can read the instructions.

PROTECTING YOUR INFORMATION

We want your Business Information to remain as secure as reasonably possible. We combine industry-standard technical safeguards with training for those employees who are permitted to access our customers' Business Information. When you purchase a product or service online, we use Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption to encrypt your information before it is sent to us in order to ensure the integrity and privacy of the information that you provide to us via the Internet.

Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, hosted services data is submitted via SSL and TLS encryption and stored on a server equipped with industry standard firewalls.

Hosted data may include personally identifiable information and other information that belongs to our customers' own customers, website visitors, or other users. We will not review, share, distribute, or reference any such Customer Data except as provided in the service, or as may be required by law. Individual records of Customer Data may be viewed or accessed by authorized MESVision® employees, or independent contractors only for the purpose of resolving a problem, support and service for the plan, or suspected violation of the service or license agreement, or as may be required by law. MESVision® policy requires that both employees and consultants execute a confidentiality agreement before working for and with MESVision®. Those employees that violate our Privacy Policy are subject to disciplinary action, up to and including termination.

Despite these security measures, we do not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.

Passwords: This Site utilizes passwords from benefit administrators to allow only authorized User access to benefit administration functions. The benefit administrator is the person at your company who will be managing your company’s account.

Security: Data flowing to and from this Site is protected by encrypted digital certificates secured using TLS protocol.

LINKS TO THIRD PARTY SITES

The Sites may contain links to third-party websites and resources (collectively, "Linked Sites"). These Linked Sites are provided solely as a convenience to you and not as an endorsement by us of the content on such Linked Sites. We make no representations or warranties regarding the correctness, accuracy, performance, or quality of any content, software, service, or application found at any Linked Site. We are not responsible for the availability of the Linked Sites or the content or activities of such sites. If you decide to access any Linked Site, you do so at your own risk. Your use of any Linked Site is subject to the policies, terms of use, and privacy policies of such Linked Site, if any. We encourage you to refer to the third party’s website Privacy Policy.

CHANGES IN THE PRIVACY POLICY

This Site is continually evolving to provide Users with relevant information and services. We may change this Privacy Policy at any time by posting the then current policy to the Sites. Your use of the Sites constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy Please refer to this Privacy Policy regularly.

PRIVACY-RELATED INQUIRIES AND DATA SHARING OPT-OUT

If there are any questions regarding this Privacy Policy or if you wish to opt out of sharing data with Costco, you may contact us using the information below:

Medical Eye Services
Attn: Regulatory/Compliance Department
PO Box 25209
Santa Ana, CA 92799-5209